Customer Service at MBV.
June 21 2022, Mercedes-Benz Vancouver
Our reviews don’t lie (seriously, check them out)—we deliver you the very best in customer service at Mercedes-Benz Vancouver. But, what really makes us different? Read on to find out!
Through our personalized service and state-of-the-art on-site workshop—which is fully equipped to handle the high tech needs of your Mercedes-Benz—we thrive on bringing our customers an experience that is a cut above the rest. You (yes, you!) are our top priority, and to us you are family.
You’ll notice it from the moment you make contact with a sales team member or step onto the showroom floor. We don’t believe in aggressive or pushy sales. At Mercedes-Benz Vancouver, there’s nothing more important than building relationships with our customers that last a lifetime, delivering the highest quality of professional service throughout your vehicle’s lifespan.
We are exceptionally proud of the special customer service features that are designed to make your life more efficient. We do this by tailoring everything to your personal preferences.
Our services include a special in-house Service Appointment Coordinator and Online Appointment Reservation Tool that:
- allows you to book your appointment by phone, website, text message or email
- gives you the option to review and pay your invoice online
- provides you with complimentary valet parking, at-home valet, and shuttle service
- is exceptionally convenient with friendly and welcoming staff that never pressure you into a sale
Our Experience Makes the Difference
Our Mercedes-Benz Vancouver Sales Team is beyond exceptional, and the majority of our team has been with the dealership for over 10 years—some, over 30 years! Each staff member is highly trained, professional, and knowledgeable about all Mercedes-Benz vehicles. Rest assured, no question you have will go unanswered.
In addition, our on-site service team is a veritable arsenal of talent. Our experts include: 21 Mercedes-Benz-certified factory technicians, 2 diagnostic specialist shop foremen, and 5 certified Mercedes-Benz service advisors (that can update you via telephone, email and text messages about your vehicle’s service)—all ready to serve you.
Last but not least, if you’re already a customer, you know that we are conveniently located just a 10-minute drive away from the heart of Downtown Vancouver, and we offer our valued customers a complimentary exterior wash, interior vacuum and sanitization after every service, as well as a complimentary visual mechanical inspection.
Thank you for choosing to do business with us; we value you more than words. To learn more about our individual services, please read about the full Mercedes-Benz Vancouver Experience here. We hope to see you soon.
