Arrived to valet service at the dealership. Red carpet leads to concierge who takes your name, and gets your paperwork squared away. Waiting area is nice with nice automated coffee machine and complimentary tea and pastries as well. Shuttle service dropped and picked me up once car was ready. Notification was done through txt messages direct to your service advisor.
Nice mercedez service centre , they are honest, they are trying to save money for you , not like their neighbour ( Porsche ) . Porsche Terminal ave. is a black shop , they are not honest , and Porsche cheated me when I bought their used car , paid $7500 to repair , and still waiting their response. Mercedez Terminal is a good shop , I sould buy from them , then will be no problem.
Nice people and excellent service
This place definitely needs a make over when you compare it to their competitors. Places like Acura, Lexus, and especially Audi with their new building. This place is usually busy but unlike Lexus at the time, no one even makes an eye contact or try to make sure your good.